Customer Service & Complaints Administrator - Team Valley

Customer Service & Complaints Administrator

Gateshead (Team Valley) | Office Based | Temp to Perm | Immediate Start

Are you a confident customer service professional who enjoys resolving issues, managing multiple tasks and finding solutions for customers? We're recruiting for a Customer Service & Complaints Administrator to join a busy and supportive team in Gateshead.

In this role, you'll handle customer calls and emails, deal with complaints relating to vehicle damage and re-cleans log issues accurately on the internal system and collate costs and recharges to ensure everything is dealt with efficiently.

This is an excellent opportunity for someone with previous customer service or administration experience who thrives in a fast-paced environment, has great attention to detail and enjoys resolving customer queries and complaints.

What's in it for you?

• Starting salary of £25,350, rising to £26,810 (inclusive of bonus) upon securing a permanent position


• Temp-to-perm opportunity


• Immediate start available


• Monday to Friday, 8:30am to 5:00pm (37.5 hours per week)


• Free on-site parking


• Full training provided


• Career development opportunities


• Supportive team environment with regular socials, celebrations and great on-site facilities

The Role

You'll be responsible for handling customer calls and emails, managing complaints relating to stock damage and re-cleans, and ensuring all issues are accurately recorded and progressed.

You'll work closely with customers and internal teams to investigate issues, collate costs and ensure any appropriate recharges are accurately recorded.

Key Responsibilities

• Handling customer calls and emails professionally and efficiently


• Dealing with customer complaints relating to vehicle damage and re-cleans


• Logging complaints and issues accurately on the internal system


• Investigating and progressing customer queries


• Liaising with internal teams to resolve issues


• Collating costs relating to damage, re-cleans and other customer issues


• Processing and recording recharges accurately


• Keeping accurate records and documentation


• Managing multiple customer queries and priorities effectively

About You

We're looking for someone who:

• Has previous customer service, complaints or administration experience


• Is confident handling customer calls and emails


• Is highly organised with strong attention to detail


• Enjoys resolving customer issues and finding solutions


• Can manage multiple priorities effectively


• Has excellent communication skills


• Is comfortable dealing with complaints in a professional manner


• Takes a proactive, solutions-focused approach


• Enjoys working within a collaborative team environment

When you work with Office Angels, you'll benefit from:

• 28 days paid annual leave (accrued weekly)


• Exclusive discount vouchers for high-street brands


• Eye care vouchers


• Pension scheme options

If you're looking for a varied customer service role with a great team and long-term prospects, we'd love to hear from you.

Please note: Due to the volume of applications received, we are unable to provide individual feedback to all applicants. If your application is successful, a member of our team will be in touch. Reasonable adjustments are available throughout the recruitment process.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of