Job Description
Job DescriptionWe believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for Glasgow Life Assistant Sport to join our Sport Operations Team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know:
Hours: Part time 12 – 20 hours and full time 35 hours per week worked over 5 out of 7 days
Depending on the venue, our earliest shift starts at 5.45am and latest finishes at 10.30pm (Monday to Friday) and weekends operate from 8am with closing at 8pm. Rotas typically work on a 3 rolling week rotation, so you'll know what hours you are working in advance.
Contract Type: Permanent
Pay Details: The salary listed is based on a full-time role. If you're applying for a part-time position, your pay will be calculated on a pro-rata basis. The hourly rate is £14.37 per hour.
Location: City-wide, with your main base discussed at interview
What You’ll Do
As a Glasgow Life Assistant Sport, you’ll be an integral part of an established team, reporting to the Duty Manager. Your role will be essential in providing excellent customer service to all visitors at our sports venues. You'll ensure high standards of service from reception to keeping the venue clean and assisting with bookings and payments. You'll also help prepare activities and events. Whether you're supporting our communities, helping people get active, or delivering cultural experiences, your work will have a visible and lasting impact.
Main responsibilities:
Providing excellent customer service and creating a welcoming environment for all visitors.
Supporting reception operations, including bookings, admissions, and customer enquiries.
Maintaining high standards of cleanliness and presentation throughout the venue.
Assisting with the set-up and dismantling of equipment for activities, programmes, and events.
Assisting with fire evacuation procedures and helping to maintain a safe environment for customers and colleagues.
Supporting daily operational routines to ensure the smooth running of the facility.
Complete all required training and maintain relevant qualifications. Contributing to a positive experience that helps communities stay active and engaged through Glasgow Life services.
Who You Are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
Excellent communication and customer service skills.
Cash handling skills.
The ability to set up equipment & facilities for customers use.
Maintain a safe and secure environment for customer and staff.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
Work history