Job Description
As Programme Assistant, you will be the first point of contact for small medium enterprises (SMEs) seeking expert advice on energy efficiency, low carbon heat, and renewable technologies. In this engaging role, you’ll handle enquiries via phone and email, provide essential back-office support, and help guide customers through their sustainability journey.The teamBusiness Energy Scotland is funded by the Scottish Government to provide free, impartial support and access to funding to help small and medium-sized enterprises (SMEs) save energy, carbon and money. As Scottish businesses try to overcome the twin challenges of record energy prices and playing their part in reducing carbon emissions, our work is more important than ever.What you will doYou will play a vital role in delivering exceptional customer service, exceeding call quality standards, and ensuring every enquiry is handled efficiently and professionally. You will be the first point of contact, responding promptly to enquiries via helpline and emails, while accurately recording and tracking customer interactions.Your attention to detail will help maintain high data quality, supporting colleagues in providing expert advice to SMEs. Working closely with internal teams and external consultants, you will ensure a seamless customer journey, proactively following up and contributing to the team's success in meeting key targets.What you will bringStrong customer service skills.Effective interpersonal and communication skills via telephone and email.Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, Teams and SharePoint, with strong document formatting and word-processing skills.Experience of using databases, CRM systems or other administrative and reporting systems, with the ability to learn new systems quickly.Experience of providing administrative or programme support within a busy team environment.Who we areEnergy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.Work where you thriveAt Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.We’ll support you with:Generous holiday (25 days + bank holidays + extra Christmas leave)True flexibility in how and where you work (subject to role requirements)Strong pension & life assuranceEnhanced family leaveGreen travel perks (EV scheme, cycle to work)Professional development supportYearly wellbeing allowanceThese are just some of the benefits we offer.Want to know more about how we make flexibility real? Check out our Benefits and Culture page.