IT Support Apprentice

Weekly Hours Worked: 37, Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm About Horsham Learning AllianceHorsham Learning Alliance (HLA) is a growing education trust comprising a secondary school and sixth form college, committed to achieving high standards and enabling all students and staff to realise their full potential.We are seeking a motivated and enthusiastic Apprentice IT Support Technician to join our IT Support Team. This is an excellent opportunity for someone with a passion for technology who is looking to begin a career in IT while gaining a nationally recognised qualification.Key ResponsibilitiesAs an Apprentice IT Support Technician, your duties will include:• Installing, configuring and maintaining computer hardware, software, operating systems and peripheral devices.• Setting up and deploying desktop computers, laptops, mobile devices and other specialist equipment.• Providing first-line technical support to staff and students in person, by telephone and through the IT helpdesk system.• Diagnosing and resolving hardware, software and network-related issues.• Performing routine maintenance to ensure systems remain secure, reliable and efficient.• Assisting with software installations, upgrades and updates.• Supporting printers, audiovisual equipment, interactive classroom displays and telephony systems.• Assisting with the testing and evaluation of new technologies and services.• Maintaining accurate records of support requests and completed work.• Helping to ensure IT equipment is installed safely and operating correctly.• Supporting IT projects and infrastructure improvements across the Trust.• Promoting good cyber security practices and assisting users with technical guidance and advice.