IT Support Technician Apprentice

About ForfrontForfront develops and delivers software solutions anddigital services to public sector and commercial organisations across the UK.We are looking for a motivated and enthusiastic ICT Support TechnicianApprentice to join our Technology and TechOps team and build a strongfoundation in IT support, infrastructure, networking, and cyber security.This role is ideal for someone passionate about technologyand looking to develop hands-on experience while completing a Level 3 ICTApprenticeship.Key Responsibilities Provide 1st and 2nd line IT support for users with PC hardware, software, and general technical issues. Work with senior engineers on infrastructure, security, and continuous improvement projects. Assist with network monitoring and basic troubleshooting of LAN, Wi-Fi, and connectivity issues. Maintain network and infrastructure documentation, ensuring all changes are accurately recorded. Carry out daily monitoring of system health, backup jobs, endpoint security, and server alerts. Assist in researching and implementing improvements to system monitoring and IT processes. Perform daily patch management health checks and assist with mitigating or approving missing patches. Follow change management procedures and maintain accurate technical documentation. Set up and configure desktops, PCs, user accounts, printers, and peripheral devices. Assist with PC deployments, desk moves, hardware installations, and re-cabling. Assist with software installations, updates, and licence management. Monitor helpdesk tickets and ensure issues are logged, updated, and resolved appropriately. Assist with basic 1st line server administration and routine maintenance tasks. Support user onboarding and offboarding activities. Maintain IT asset registers and inventory records. Adhere to IT security policies, compliance procedures, and change control processes. What You Will LearnDuring the apprenticeship, you will gain practicalexperience in: IT support and troubleshooting Networking fundamentals Windows administration Cyber security and endpoint protection IT documentation and change management Device deployment and asset management IT monitoring and maintenance Professional communication and customer service Additional InformationThe successful candidate will be required to comply with allcompany IT security, GDPR, confidentiality, and acceptable use policies. Thisincludes adherence to the company’s IT, AI, data protection, and remote workingpolicies.Forfront is committed to equality, diversity, and inclusionand welcomes applications from candidates of all backgrounds.