Tenancy Sustainment & Community Progression Coordinator

We're looking for a Tenancy Sustainment & Community Progression Coordinator to support people as they make the transition from homelessness into accommodation. They provide practical guidance and motivational support to help people manage their tenancies and settle into a new community. The Coordinator supports housed clients to resolve problems so that repeat homelessness is prevented. They also connect people using Catching Lives’ services to community activities or groups, and enable access to employment, training, education and volunteering opportunities so that people improve their skills, confidence, social connection and well-being. Key responsibilities Tenancy Sustainment In conjunction with the Manager and Senior Project Worker, assess and prioritise the need for tenancy support on a case-by-case basis. Meet people in the day centre before they move into a tenancy. Visit clients in their homes and in community locations to provide practical and motivational support to sustain tenancies and prevent repeat homelessness. Share practical skills and guidance to support tenants e.g. paying bills, reporting disrepair, choosing furniture etc. Help people get to know their neighbourhood e.g. visiting a local café, GP etc. Problem-solve with individuals to overcome challenges or concerns. Liaise with other agencies e.g. councils, landlords, social services, housing associations, maintenance contractors to help people sustain their tenancies. Apply for individual grants or provide direct support through Catching Lives’ tenancy sustainment budget for specific items e.g. household starter packs. Keep accurate records of tenancy sustainment actions and outcomes. Make appropriate use of technology provided by Catching Lives e.g. alert systems for checking in and out when lone working. Community progression In conjunction with colleagues, identify people who want to access community activities, education, training, employment or volunteering. Make plans on a case-by-case basis, led by the client. Develop external relationships and establish referral pathways/signposting to local partners e.g. employment, education, training, volunteering. Identify community groups/activities and share relevant information with clients. Accompany clients e.g. to open days, taster sessions, course registration. Keep accurate records of community progression actions and outcomes. Who we're lookng for Essential Experience of providing one-to-one support or advice to individuals e.g. in relation to housing, benefits, healthcare. Good practical knowledge and skills around household/tenancy management. Proven ability to work independently and proactively, and to use initiative. Experience of managing a workload with varied time-sensitive tasks. Experience of coordinating work with colleagues and/or external stakeholders. Able to communicate clearly and to remain calm under pressure. Able to offer a friendly, non-judgemental service to people experiencing homelessness, addiction, mental ill-health, and other challenges. Able to maintain professional boundaries. Able to handle challenging behaviour with confidence. Able to write and speak concisely in plain English. Understanding of, and commitment to, diversity, equality and inclusion. Clean driving licence and access to a car for use at work. Desirable Knowledge of current legislation and practice relevant to tenants. Experience in a related service e.g. advice, housing and homelessness, employment, community. Understanding how to work in a trauma-informed way. Experience of following Safeguarding processes with people at risk. Fluency in additional languages. Lived experience of homelessness and/or experience of using services such as mental health, substance use, criminal justice. Working at Catching Lives Catching Lives is a community charity, currently staffed by a team of 10. We’re in the process of expanding with current recruitment, so that we can introduce community-based support alongside strengthening our core day centre offer. The successful candidate will complete a structured induction that includes shadowing colleagues and visiting local services. Staff typically attend weekly team meetings on Wednesday afternoons, as well as having regular 1-1s with their line manager, and there is confidential access to an employee assistance scheme. The day centre offers free tea and coffee throughout the working day. As well as core training for new starters, there are ongoing training and development opportunities. The job is open to anyone with the experience and skills listed in the Essential section of the Person Specification below. The post is subject to DBS and reference checks, but please note that our policy does not automatically exclude people with past offences. We particularly encourage applications from people whose identities are currently under-represented in our team including men, Black and Asian people, LGBTQ+ people and people with lived experience of homelessness.