Revenue & Licensing Technician (Asset Operations)

Job title: Revenue & Licensing Technician (Asset Operations)

Salary: Circa £30,000 depending on experience

Grade: Band 1

Contract type: Permanent

Reference: 5333

Number of roles: 1 x Full Time

Contract details: Permanent

Location: Hybrid, with office inSouthwark, London

Application closing date: Sunday 16 August 2026

Job Role:

The Revenue & Licensing Team plays a key role in managing activities on London's Red Route network. We issue and enforce highway licences for scaffolding, skips, building materials and other works that affect the Transport for London Road Network (TLRN).

We're looking for a highly organised and detail-focused individual to join our busy and expanding team. You'll review and process highway licence applications, coordinate approvals, support compliance activities and work closely with customers and operational colleagues to ensure the safe and efficient management of the TLRN.

We are particularly interested in candidates who can manage competing priorities, maintain accurate records and provide excellent customer service while working in a busy operational environment. Full training will be provided in the systems, processes and regulatory requirements associated with highway licensing, making this an excellent opportunity for someone looking to develop a career within Asset Operations.

Key Accountabilities:

• Review and process highway licence applications relating to works on the TLRN.
• Verify supporting documentation including traffic management plans, risk assessments, insurance details and safe working arrangements.
• Maintain accurate records, worklogs and audit trails in accordance with TfL processes.
• Receive, check, maintain and securely store documents relating to licensing activities and enforcement notices.
• Liaise with Asset Operations Officers (AOOs) and submit licence applications for approval.
• Raise Road Space Permits through Street Manager and issue licences once approved.
• Raise Traffic Orders through London Works and monitor progress of requests.
• Oversee the day-to-day management of a busy shared inbox, proactively identifying urgent customer requests, prioritising workflow and working with colleagues to ensure consistent, high-quality service delivery.
• Carry out site-based activities, including licence inspections, to support compliance and safe operations on the TLRN.
• Respond to customer enquiries by phone and email and resolve queries efficiently.
• Actively participate in open communication and knowledge sharing to build asset capability across the team.

Knowledge, Skills & Experience -

Knowledge:

• Educated to GCSE standard (or equivalent) and/or relevant experience in an administrative, operational, highways or asset management environment.
• An awareness of London's transport network and key stakeholder environment would be beneficial.
• Understanding of asset management systems or similar business databases, such as Maximo.
• Knowledge of Street Manager, Streetcare or similar systems would be advantageous.

Skills:

• Ability to review, assess and process multiple documents accurately and efficiently.
• Skilled in quickly identifying and prioritising safety‑critical emergency requests.
• Excellent attention to detail.
• Excellent customer service skills with the ability to understand and respond to customer needs.
• Ability to communicate effectively at all levels with internal and external stakeholders.
• Ability to react and respond appropriately to changing priorities, working calmly under pressure to deliver effective outcomes.

Experience:

• Experience of building and maintaining effective working relationships with internal and external stakeholders.
• Experience of working remotely and/or with prearranged targets or goals.
• Experience of using business systems and databases to record, manage and retrieve information accurately.
• Experience of working in a fast-paced, high-pressure operational environment.

• Experience of managing competing priorities and working to deadlines in a customer-focused environment.

• Experience of call handling and resolving queries.

Application Process:

• Please apply with your CV only.
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.
• PDF format preferred and do not include any photographs or images with your application.
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