HR Onboarding Assistant | Birmingham, West Midlands | From £ 1000 to 500000 | Full time

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Are you an experienced Administrator, Customer Service Advisor, Recruitment Coordinator, or Support Professional looking to take the next step into Human Resources? Due to continued growth, Cygnet is looking for a motivated and organised HR Onboarding Assistant to join our friendly Central Functions team. This is an excellent opportunity for someone who enjoys delivering exceptional service, managing processes, building relationships, and ensuring a seamless experience for new starters. Working in a fast-paced HR environment, you'll play a key role in supporting candidates through their onboarding journey, helping them successfully join our services while ensuring all compliance and pre-employment requirements are met. This hybrid role offers the flexibility of three days working from home and two days in our Birmingham city centre office, alongside excellent development opportunities for individuals wanting to build a long-term career in HR, Recruitment, People Services, or Employee Experience. Why Join Cygnet? At Cygnet, we invest in our people. You'll join a supportive and collaborative team where you'll gain valuable experience across HR and Recruitment while developing skills that can open doors to future career opportunities. Whether you're already working in administration or customer service and want to transition into HR, we'll provide the support, training and development to help you succeed. The Role As an HR Onboarding Assistant, you'll be responsible for guiding candidates through their pre-employment journey, ensuring all compliance requirements are completed accurately and efficiently. You'll work closely with Recruitment, HR, Hiring Managers and Candidates to deliver a professional onboarding experience while maintaining high standards of compliance and record keeping. This role would suit someone who enjoys: Delivering excellent customer service Building positive relationships Managing multiple tasks and deadlines Problem solving and attention to detail Working in a people-focused environment Developing a long-term career in HR Your Day-to-Day Responsibilities Deliver a professional and supportive onboarding experience for candidates joining Cygnet Process contracts, offer letters and pre-employment documentation Conduct and audit pre-employment compliance checks including DBS checks, employment references, Right to Work documentation, sponsorship requirements and English language proficiency evidence Liaise with candidates, managers and colleagues to obtain outstanding information Provide excellent customer service by responding to emails, telephone enquiries and onboarding queries Maintain accurate employee records and update internal HR systems Monitor onboarding progress and proactively follow up on outstanding checks Support compliance with CQC standards and Home Office sponsorship requirements Produce and maintain < /span>onboarding documentation and reports Assist the wider HR and Recruitment teams with administrative support as required We're Looking For Someone Who... Has previous experience in administration, customer service, recruitment support, HR administration, onboarding or compliance Is highly organised with excellent attention to detail Enjoys working with people and providing outstanding customer service Can manage multiple priorities in a busy environment Is confident communicating with stakeholders at all levels Demonstrates strong written and verbal communication skills Can work independently while contributing positively to a team Is proficient in Microsoft Office applications including Outlook, Word and Excel Has a genuine interest in developing a career in Human Resources Desirable but Not Essential Previous HR, Recruitment or Onboarding experience Knowledge of Right to Work, DBS or compliance processes Experience using HR or recruitment systems What We'll Offer You Hybrid working: three days from home and two days in Birmingham city centre Excellent career development opportunities within HR and Recruitment Access to further learning through our apprenticeship and development programmes Expert supervision and support Health Cash Plan Enhanced maternity pay 24/7 GP support line Free life assurance cover Free eye tests Employee discounts and savings schemes Car lease discounts Discounted gym membership Free mortgage broker and insurance support Cycle to Work scheme Pension scheme Smart Health Toolkit including fitness programmes, nutrition consultations and health checks About Cygnet Cygnet has been providing high-quality specialist mental health services across the