Job Description
Duties on a day-to-day basis will include the following:• To provide a prompt and efficient 1st & 2nd line telephone support service to customers, meeting agreed service levels and ensuring a high level of customer satisfaction.• To install and configure application and server software.• To undertake targeted projects, meeting both internal and external deadlines, quality test and document.• Maintaining\ updating internal support notes.• To monitor and manage technical issues.• Providing in-depth analysis into problems where specialist knowledge is required.
Helpful guides: Getting Into IT and Technology: An Entry-Level Guide · 5 Things Tech Employers Actually Care About at Entry Level