IT Infrastructure Engineer - Wintel

Salary: £62k to £66k (Dependant on skills and experience)
Location: North Greenwich, London, (50% office attendance model)
Contract Type: Permanent TFL Band 3

This is role is not eligible for UK Sponsorship

Advert closing date: Sunday 9th August 2026 at 23.59

About TfL and TP&O

Transport for London (TfL) keeps London moving, serving millions of customers every day through one of the world's most complex and integrated transport networks. Behind every journey is a diverse range of technology services that enable safe, reliable and efficient transport across the capital. The work you do supports the future of sustainable transport.

Technology Products & Operations (TP&O) is responsible for the delivery, support and continuous improvement of the technology services that underpin TfL's operations.

Joining TfL means being part of an organisation where technology has a direct impact on people's lives, helping deliver better services for customers, colleagues and London as a whole. As part of a large and diverse technology function, you'll have opportunities to broaden your skills, build valuable networks and explore future career progress.

This is an opportunity to work within a highly skilled infrastructure team supporting business-critical technology services at scale. You'll have the chance to influence strategic technical decisions, lead modernisation initiatives, drive automation, and help shape the future of enterprise infrastructure services.

Department Overview – Networks and Hosting

The IT Networks and Hosting team, within TP&O are responsible for Microsoft (including Windows, Azure and SQL), AWS, Oracle and LINUX technologies managing and maintaining TfL’s core infrastructure at a virtual and physical layer. 

The core servers we use includes Hyper Converged Infrastructure and full Windows Environments, hosting over 400 of TfLs Mission Critical and Business Critical services including The Elizabeth Line, London Underground, Overground, Buses and Oyster/Contactless which ultimately keep TfL services running.

The Team (Wintel Platform)

The Wintel platform team is made up of approximately 20 Windows IT Infrastructure platform specialists, working together across multiple workstreams including day to day operational activities and Project Delivery.

About the Role

We are seeking an experienced IT Infrastructure Engineerto join our Networks & Hosting team. The IT Infrastructure Engineer is a Technical Specialist within Networks and hosting and is responsible for contributing to their Technical Team’s overall targets and objectives. 

The role holder is responsible for monitoring the day-to-day technical health and performance of the technology products and services within their area of responsibility and on behalf of Networks and Hosting. 

The role holder is expected to be able to operate independently with the responsibility of working to and delivering set priority tasks to time and quality in support of the business and TfL IT Infrastructure requirements. 

Key Duties:

• Supports and maintains enterprise infrastructure technologies across network, hosting, virtualisation, and cloud environments.  
• Monitors service health, availability, performance, and capacity to ensure operational excellence.  
• Resolves incidents, fulfils service requests, manages problems, and supports change activities in line with IT Service Management processes.  
• Executes lifecycle management and technology refresh activities.  

• Contributes to the implementation and enhancement of infrastructure solutions and services. 
• Supports infrastructure projects, upgrades, migrations, and service improvements.  
• Participates in root cause analysis and helps identify permanent solutions to recurring technical issues. 

• Supports vulnerability remediation and work closely with cyber security teams to maintain a secure infrastructure environment.
• Maintains service resilience, disaster recovery capabilities, and operational readiness. 

• Works closely with IT architects, vendors, service providers, and internal technology teams. 
• Contributes ideas for automation, process improvement, and operational efficiencies.  
• Shares technical knowledge and supports colleagues across the wider technol