Job Description
Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers. Other responsibilities mayinclude read coding information from patients’ clinical records, dealing with correspondencefrom other care service providers and other sources on the practice clinicalsystem.Thefollowing are the core responsibilities of your role (this list is notexhaustive, and some roles and responsibilities may not be dealt with by allmembers of the team). There may be on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels:Maintainingand monitoring the practice appointment systemProcesspersonal, telephone and e-requests for appointments Answerincoming phone calls, transferring calls or dealing with the callers requestappropriatelySignpostpatients to the correct serviceInitiatingcontact with and responding to, requests from patients, team members andexternal agenciesRead codedata on SystmOne Photocopydocumentation as requiredProcessand/or forward incoming and outgoing emails from the mailboxManagerepeat prescriptions, ensuring they are processed accurately and efficiently Data entryof new and temporary registrations and relevant patient information as requiredInput datainto the patient’s healthcare records as necessaryDirectrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative teamManage allqueries as necessary in an efficient mannerCarry outsystem searches as requestedMaintain aclean, tidy, effective working area at all timesMonitor andmaintain the reception area and waiting room notice boardsSupport allclinical staff with general tasks as requestedCompleteopening and closing procedures in accordance with the duty rotaExtractingthe required data from clinical correspondence and inputting the data into thepatient’s electronic healthcare recordCoding allsecondary care (hospital) lettersMonitoringpatient call and recall systemsMaintaineffective security of data all timesSupport theteam in the effective use of searches, audits and recallsSupport theteam in the use of the clinical systemProvideguidance in trouble shooting when requestedAct as aliaison between the practice and manage all fault reportingConfiguresearches and interpret data for audit purposesSummarisepatients notes when requestedInitiatedata quality improvement projectsCollate therequired data for reporting purposesEnsure newpatient records are received electronically and imported onto the clinicalsystemProcess patient onlineapplications as requiredCode results and upload data as required