Energy Adviser

Energy Adviser Fixed term until March 2028, with possibility of extension £25,563.66 a year Leeds Office/Work from home Job description One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. We are looking for an Energy Adviser - Leeds to join our team. As Energy Adviser you will manage a caseload of disabled households struggling with their energy and water bills, supporting, and empowering them over the phone. Customers in need of either more in-depth support, or support with water bills, will be referred to you by a separate team of advisers. Fixed term until March 2028, with possibility of extension. Full time - 35 hours a week The hours for this role: Mon – Fri. 08:30am – 16:30pm or 09:00am – 17:00pm. Location: Working from home and attendance at Scope's Leeds office (3 Brewery Wharf, Dock Street, Leeds, LS10 1JF) as required. We welcome all applications by 11:59pm GMT on Thursday 13 August 2026. The Role In this role you will be: · Reviewing and confirming details with the customer and conduct an assessment to fully understand their support needs · Developing goal-based action plans that clearly show how the customers support needs will be addressed. · Where needed, complete actions on customer’s behalf such as speaking to a supplier or submitting an application. Provide clear and detailed updates to the customer afterwards. · Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence-based approach is adopted to recording the customer journey · To work collaboratively within the team to provide support where needed to ensure KPI’s are achieved · You will manage a personal caseload and provide practical advice that may be required for your diverse customer base Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. About You · Strong background in a customer focused environment, preferably on a helpline and experience of communicating with difficult and complex information via telephone. · Communicate with a wide range of customers with an understanding of different needs and respond to these accordingly. You will have excellent communication skills, both written and verbal to be able to communicate with customers and colleagues in a clear, meaningful, and effective way. · Demonstrate effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices · Proactively respond positively to change while being able to work effectively with conflicting priorities will allow to succeed within this role · Good working knowledge of IT including Microsoft Office Products. Methodical, with excellent attention to detail when using databases. · Drive and enthusiasm and can demonstrate that you care passionately about improving the lives of disabled people and their families and that you have a good knowledge of Energy and Utilities and ideally have City and Guilds Level 3 in Energy Advice. We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people. Additional information You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship. Anonymised applications We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds . Disability confident scheme We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve. Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role. To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form. If you need any adjustments or support during the recruitment process, please email us via our website. You can also find more information about requesting adjustments for interviews on our website. Important to know: You must