Outreach Officer - Avon and Somerset, Devon & Cornwall

Context of role: Key responsibilities: Support Service: 1. Event Coordination and Delivery 1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and support events. 1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions. 1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams when required. 1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house. 2. Awareness, Training and Engagement 2.1: Lead on regional awareness training delivery for non-emergency services and community-based organisations. 2.2: Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training. 2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals within non-emergency services. 3. Partnership and Network Development 3.1: Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region. 3.2: Develop and maintain effective links with community partners to expand reach and awareness of services. 4. Volunteer Support 4.1: Act as a key local contact for volunteers. 4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider team. 5. Administration, Monitoring and Reporting 5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for: 52: Event planning and delivery 5.3: Marketing and communications 5.4: Contact and engagement tracking 5.5: Professional and family engagement records 5.6: Accurately record interactions with stakeholders, including; families, professionals, champions and referral partners. 5.7: Monitor and manage posts/content on Facebook family accounts. 6. Quality Assurance and Improvement 6.1: Support quality audits and contribute to continuous improvement processes. 6.2: Collect and review feedback from events and training sessions to inform future development. 2.0 General: 1.1: To be responsible for organising own work agenda, time management and administration 1.2: To keep clear and up to date records on database of activities with families and any ensuing action 1.3: To promote the on-going work and continued support that 2wish can offer 1.4: To work as part of a team providing support to suddenly bereaved families 1.5: To work alongside support team and maintain a seamless approach to service delivery 1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies 1.7: To show respect and sensitivity for the cultural and religious beliefs of families 1.8: To undertake learning opportunities and seek them out for the team 1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate 1.10: To attend weekend and evening community events in support of the charity as necessary 1.11: Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role 1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided 1.13: Contribute on the social media platforms maintained by 2wish It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken. This role is subject to a DBS check.