Operations and Sales Administrator

This is an excellent opportunity for you to join Scottish Book Trust as an Operations and Sales Administrator. The position offers flexible, part-time working within our Operations Team.Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.What we offerPart time, permanent roleCompetitive salaryLocated at our Edinburgh City Centre Office, with great access by train, bus, and tramGenerous holiday entitlementCompany Sick PayPension with 5% employer contributionsDeath in service benefitFree access to employee assistance programmeOur Operations Team plays a key role in ensuring the organisation runs smoothly, providing the operational support that enables our programmes, partnerships and commercial activities to succeed.As our Operations and Sales Administrator, you will work closely with the Commercial Manager to provide essential administrative and operational support for our online shop. You'll be responsible for packing and dispatching customer orders, managing and organising stock, responding to customer enquiries, and helping to deliver an excellent customer experience.You'll also support teams across the organisation with a variety of mailings and provide practical assistance with aspects of office and building management, helping to ensure the smooth day-to-day running of Scottish Book Trust. This is a varied, hands-on role that would suit someone who is highly organised, proactive and enjoys balancing administration with practical tasks.You will have:Experience in an administrative, logistics, retail or customer service role (including part-time or entry-level experience)Experience dealing with customer enquiries via email or phone in a professional mannerFamiliarity with online shop or e-commerce processesExperience of packing, dispatching orders or handling stock is desirable but not essentialAbility to safely undertake manual handling activities, including lifting, carrying and moving stock, and to remain active during the working period while picking and packing customer orders/ organising mailings.Strong attention to detail, particularly when handling orders and stock recordsExcellent organisational skills and time management skills, with meticulous attention to detail, taking a pride in working to a high standardExcellent communication skills, written and verbal with the ability to interact professionally, with a friendly, approachable mannerCompetent IT skills including use of common IT systems (e.g. Microsoft Office, email, databases or order systems, use of Royal Mail Click and Drop or other delivery providers would be advantageous)You will also be:A team player but able to self-motivate and work to multiple prioritiesConfident to work across the organisation with multiple teamsReliable and adaptable, with a strong work ethic.Other information:Due to the nature of the role providing on-site support and services at our Central Edinburgh-based office, hybrid working does not apply to this post.The hours of work are 12 per week / 4 hours per day during school term time, Monday to Thursday. Monday and Thursday are essential working days, the remaining time may be worked between that as agreed with the successful candidate.This is a physically active role involving standing, packing, handling stock, moving equipment and preparing orders for dispatch. It can involve moving and lifting boxes weighing up to 20kg following appropriate training and safe working practices. Manual handling training will be provided.The post may involve occasional travel within Scotland and out of office hours work from time to time including evenings and weekends.A driving licence is desirable but is not essential.