Customer Service Administrator

Customer Service Administrator

Salary: £30,000

Location: Canary Wharf

Hours: Monday - Friday 9am -5:30pm - full time office based

Perks: Social events, Christmas and Summer parties, office snack and treats!

We are currently looking for a Customer Service Administrator to join a busy and professional team based in the heart of Canary Wharf.

This is an excellent opportunity for an organised and customer-focused individual who enjoys delivering exceptional service while supporting day-to-day administrative operations. The successful candidate will play a key role in ensuring customer enquiries are handled efficiently and accurately, contributing to a positive customer experience.

Duties:

• - Acting as the first point of contact for customer enquiries via phone, email and online channels


• - Providing outstanding customer service and resolving queries in a timely and professional manner


• - Processing customer requests, orders and documentation accurately


• - Maintaining and updating customer records on internal systems


• - Supporting the wider team with administrative duties


• - Managing incoming correspondence and ensuring prompt follow-up


• - Building strong relationships with customers and internal stakeholders


• - Escalating complex issues where necessary and ensuring successful resolution

Requirements for the role:

• - Previous experience within an office based customer service, administration or customer support role


• - Excellent communication skills, both written and verbal


• - Strong organisational skills with great attention to detail


• - A proactive and positive approach to work


• - Confidence using Microsoft Office, including Word, Excel and Outlook


• - The ability to prioritise workloads and manage multiple tasks effectively

Key Responsibilities:

• Log Call-Outs: Accurately and efficiently log all call-outs to ensure smooth operations


• Communicate effectively with clients and suppliers via phone and email, providing top-notch support


• Complete and close jobs within our internal system, ensuring all tasks are tracked and managed


• Raise permits and verify that all documentation is accurate and complete


• Build and maintain strong client relationships through regular onsite visits and consistent, high‑quality service


• Provide general administrative support to the wider team, contributing to a collaborative work atmosphere.

About You:

• Strong administrative and organisational skills


• You take pride in your work.


• You are a confident communicator


• You can manage multiple tasks and prioritise effectively


• Happy to do extra hours once settled in

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.