IT Support Apprenticeship

Key ResponsibilitiesProvide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.Maintain accurate records within the IT helpdesk system.Develop technical skills across core IT areas under the guidance of senior team members.Learning & DevelopmentWork towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.