Legal Aid Evidence Volunteer

Make a real difference to families going through separation. Volunteer with TLC to help parents access vital, publicly funded mediation support. About the Role The Family Mediation Department at Talk, Listen, Change (TLC) is growing nationally to ensure separated parents can access publicly funded mediation. Our volunteers play a vital role in making sure families get the help they need — at one of the most challenging times in their lives. We're looking for committed and compassionate volunteers to support the legal aid application process at our Manchester Head Office. This role is ideal for someone who wants to make a meaningful difference and develop valuable administrative skills. Volunteer Responsibilities Contact clients to explain what income evidence is required for legal aid Sending clear guidance to clients on what documentation is required Check submitted documents for completeness and accuracy Provide support and clarification if documents are missing or incorrect Upload documents to our CMS Forward documents to the Head of Department for review Liaising with admin team to move cases forward for Mediation Information Assessment Meetings (MIAMs) What We’re Looking For Good communication skills and attention to detail Comfortable using email and basic computer systems Empathy, professionalism, and a commitment to confidentiality Willingness to commit to 6 months minimum Ability to travel to our Manchester office weekly/bi-weekly What You Can Expect from TLC Weekly check-ins with a friendly member of the Mediation team One-to-one supervision (optional, every 6–8 weeks) Ongoing training opportunities Emotional support if your work raises personal issues