Contract Compliance Manager

Key Information

Job title: Contract Compliance Manager
Salary: Up to £70,000     Grade: Band 3     Contract type: TfL     Reference: 5222
Team: Bus Performance Management     Directorate: Chief Operation Officer
Contract details: Full-time     Location: Southwark, London SE1 with hybrid working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements

Application closing date: 03 August 2026 @ 2359

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

Overview of project/role

At Transport for London (TfL), our Bus Performance Delivery team helps keep one of the world's largest and busiest bus networks running smoothly. By working closely with bus operators, using real-time performance data and driving continuous improvement across the network, the team plays a vital role in delivering reliable, efficient and accessible services for millions of customers every day. From tackling operational challenges and improving service reliability, to supporting better journey experiences, the team is focused on keeping London moving and ensuring bus services remain a trusted part of the capital's transport network.

As Contract Compliance Manager, you'll play a key role in helping TfL maintain effective oversight of its contracted bus services and wider Surface Transport operations. Using a risk-based audit and compliance approach, you'll ensure that operators have robust management systems, controls and procedures in place to meet contractual obligations, safety requirements and performance standards. You'll oversee the accuracy and completeness of operational data provided by operators, support the effective management of audits, investigations and improvement initiatives, and help ensure compliance with key legislative requirements, including drivers' hours and working time regulations. Working with a wide range of internal and external stakeholders, you'll also provide guidance on TfL systems and applications, while supporting assurance activities across related Surface Transport services as required, including Victoria Coach Station and London Dial-A-Ride.

Key Accountabilities

• Lead the audit programme for TfL's contracted bus network, ensuring a robust and effective audit control function is delivered across the Buses Directorate
• Manage and develop a team of auditors, planning and overseeing regular and ad hoc audits to assess compliance with contractual requirements and agreed standards
• Oversee audit delivery by ensuring all audits and related assignments are completed in line with established methodologies, quality standards and timescales
• Drive corrective action by reviewing audit findings, ensuring reports are issued promptly to stakeholders and operator senior management, and monitoring the timely implementation of agreed actions
• Build effective stakeholder relationships with bus operators and internal teams, leading post-audit debriefs, follow-up meetings and discussions to support continuous improvement and compliance
• Provide strategic insight by briefing senior leaders on significant audit findings, emerging risks and potential impacts on operational and contractual performance
• Monitor performance and trends through the production of monthly, quarterly and annual management reports, identifying key themes, risks and opportunities for improvement
• Support business objectives by working collaboratively with peers and the Head of Bus Performance Management to contribute to the effective leadership, development and performance of the wider team
• Promote continuous improvement by working with internal and external stakeholders to enhance audit processes, strengthen controls and deliver more targeted and effective assurance activities
• Provide expert support to TfL internal and external auditors, government bodies and other stakeholders, offering advice, information and assistance as required

Skills, Knowledge & Experience

Skills

• Team player with proven excellence in leadership and motivation skills (Essential)
• Influencing and Collaborating – able to obtain acceptable audit outcomes with senior staff i