Client Support Accountant

CLIENT SUPPORT ACCOUNTANT - 12 Month FTC Trinity Estates • Competitive • Hybrid - Hemel Hempstead ROLE OVERVIEW You will play a pivotal role at the intersection of property management and finance, providing accurate, timely and transparent accounting that underpins great service for our clients and residents. As a trusted specialist, you will bring composure, clarity and a solutions mindset to complex service charge accounting, ensuring every development’s finances are well-managed and clearly communicated. Working closely with Property Managers, clients and auditors, you will take ownership of end-to-end accounting cycles, transforming data into reliable accounts, insightful reports and smooth year-end processes. Your professionalism and attention to detail will help deliver a consistent, high-quality experience across a varied UK portfolio. ROLE EXPECTATIONS Most days you will prepare, review and reconcile service charge accounts, answer client and leaseholder queries, and collaborate with Property Managers to keep each development’s finances running smoothly. You will manage year-end packs and audits, monitor cashflow and ledgers, and provide clear, proactive updates that build confidence and reduce queries. WHAT SUCCESS LOOKS LIKE On-time, audit-ready year-end packs with minimal adjustments or queries. Accurate ledgers, reconciliations and cash positions across your portfolio at all times. Clear, proactive communication that resolves client and leaseholder queries quickly. Meaningful financial insights that support better budgeting and cost control. Robust process control and documentation that improves efficiency and reduces risk. Strong relationships with Property Managers, suppliers and auditors built on trust and reliability. HOW YOU'LL SPEND MOST OF YOUR TIME Preparing and finalising service charge accounts, including accruals, prepayments and journals. Completing bank, control and service charge reconciliations and resolving discrepancies. Managing year-end processes: packs, working papers, audit liaison and sign-offs. Monitoring AR/AP ledgers, investigating variances and supporting cashflow management. Partnering with Property Managers on budgets, forecasts and client reporting. Responding to client and leaseholder queries with clear, timely and accurate information. WHO THIS ROLE IS FOR You are detail-driven, organised and comfortable owning end-to-end accounting cycles. You communicate clearly and calmly, translating complex finance into plain English. You take pride in accuracy, deadlines and doing things right the first time. You collaborate naturally and build positive relationships across teams and with clients. You are proactive, resilient and focused on continuous improvement. EXPERIENCE THAT HELPS Service charge or property/block management accounting within a portfolio environment. Year-end preparation and working with external auditors in a similar setting. Strong Excel skills and familiarity with property accounting systems (e.g., Qube, Tramps, Propman, Yardi). Producing budgets, variance analysis and clear client-facing financial reports. Driving process improvements and using KPIs to manage workload and service levels. WHAT WE OFFER Competitive salary, aligned to experience Company car or car allowance for field-based roles 25 days holiday plus bank holidays Pension scheme Vitality private healthcare Perkbox membership with discounts across retail, travel and entertainment Fully funded training and professional development, including paid study leave Employee referral scheme Annual salary review Free eye tests and Cycle to Work scheme Long service award Support for Army Reserve training ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation. As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management. HOW WE HIRE Initial conversation with our talent team Interview focused on practical service charge accounting, stakeholder communication, problem-solving and systems proficiency We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.