IT Support Engineer Apprentice

Weekly Hours Worked: Monday-Friday - 9-6 (40 hours)Description of Company:GSR is a global digital asset trading,market-making, and investment firm that partners with token issuers, exchanges,asset managers, and financial institutions. Founded in 2013, GSR provides liquidity, trading, risk management, and advisory services across the cryptocurrency ecosystem, helping clients build and scale in digital asset markets.The firm combines deep market expertise with institutional-grade infrastructure and is an active investor in emerging blockchain and Web3 technologies.The Role We are looking for an enthusiastic ITEngineer Apprentice to join our technology team. This is a hands-on rolesupporting the macOS devices, SaaS platforms, and end-user technology that keepour operations running. In an environment where reliability is critical, youwill learn how modern, cloud-first IT is managed, secured, and supported,working along side experienced engineers who will mentor you throughout yourapprenticeship. No prior commercial experience is required; we are far moreinterested in your curiosity, problem-solving instinct, and willingness tolearn. By the end of the programme, you will have a solid foundation in IT support, Cyber Security, device management, and SaaS administration. Duties and Responsibilities• Provide first-line technical support to staff, logging, triaging, and resolving hardware, software, and access issues,and escalating more complex problems to senior engineers.• Help set up, configure, and supportmacOS laptops and end-user equipment, including enrolling devices into mobiledevice management (MDM) and assisting with new-joiner onboarding.• Administer and support the SaaSplatforms the business relies on — managing user accounts, access, and licencesacross tools such as identity providers, collaboration suites, and productivityapps.• Assist with monitoring systems andconnectivity, flagging anomalies and learning to interpret alerts anddashboards.• Support routine maintenance such assoftware updates, patching, and configuration changes across devices and cloudservices.• Maintain accurate documentation, including asset inventories, support tickets, and step-by-step guides for common procedures