Sales Support Administrator

Sales Support Administrator

Salary £27,000 – £28,000

JOB DESCRIPTION

The primary role of this position is to support the sales team and sales processes. You would also be required to help with the general office administration.

You will play a key role in developing and supporting sales and the sales cycle by updating customer prospects, helping with customer quotations across a range of vendors and various other administration tasks.

Duties will include but are not restricted to the following:

• Contract administration of service contracts we sell
• Liaising with suppliers to request quotations and then generating quotations for customers on behalf of sales account managers
• Help with internal contract documentation and monitor contract renewal dates.
• Potentially entering orders and raising purchase orders on Sage Accounts
• Invoicing customers as products, services and jobs complete
• Enter and update customer information in the database
• Contact potential or existing customers to inform them about a product or service
• General office administration and answering the phones

PERSON SPECIFICATION

The ideal candidate will have the following skills, attributes and experience:

• Must have Excel experience
• Team player
• Knowledge of IT industry a bonus, not essential
• Advantage would be knowledge of Sage Accounts and Microsoft Dynamics CRM (not essential)
• Knowledge of sales processes including importance of margin retention
• Highly motivated and able to work under their own initiative
• Ability to prioritise work-load and work methodically
• Intelligent and keen to learn new skills
• Ability to be able to work under pressure
• Outstanding negotiation skills with the ability to resolve issues
• Desire to provide a good customer service
• Effective communicator