Job Description
Main Responsibilities:Responding to customer inquiries and complaints and resolving any issues in a timely and professional mannerAccurate recording of complaintsAll complaints logged and acknowledged within 24 hoursAccurate recording of all complaints and survey resultsProvide feedback where necessary to Head of Customer Experience Identify trends Resolve client complaints within SLACollaborating with other departments to ensure customer satisfactionHandling customer complaints and escalating issues as necessaryMaintaining customer records by updating account informationCompany Benefits:Incentive trips & prizesHigh Street discountsLong service awardsFree flu jabsHealth and Wellbeing perksCompany funded social eventsFunded coursesExcellent progression opportunitiesDiscounted staff travelPension Scheme