Membership Advisor Apprentice

As a Membership Advisor Apprentice, you will:- Conducting guided tours for prospective members, showcasing the club's facilities, equipment, and services while explaining membership options and answering any questions.- Driving membership sales by engaging with potential members, following up on enquiries and leads, and building positive relationships to support membership growth and retention.- Providing excellent front-of-house customer service, welcoming members and visitors, handling enquiries both in person and over the phone, and ensuring a friendly, professional first impression at all times.- Using the Clubwise CRM system to manage customer information, record interactions, process membership enquiries, and maintain accurate member records.- Supporting the day-to-day operation of the club by assisting with administrative tasks, maintaining a clean and organised reception area, and working collaboratively with the team to ensure the smooth running of the facility.What your apprenticeship includes:- You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.- Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents)- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions. At Anytime Fitness you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.