Job Description
We are looking for a motivated and friendly Apprentice Receptionist to join our Practice team. This is an excellent opportunity to gain experience in a healthcare setting while developing valuable administrative and communication skills.You will be the first point of contact for patients and visitors, providing a welcoming and efficient service both in person, over the phone, and online. Full training will be provided.Key duties:Patient Access & Appointments- Support patients with booking appointments via phone, online systems (Anima), and face-to-face- Book appointments with GPs, nurses, and other healthcare professionals- Help manage urgent requests under supervision- Record home visit requests accuratelyReception & Customer Service- Provide a friendly and professional front desk service- Handle general enquiries and direct patients appropriately- Register new patients and explain Practice procedures- Answer calls, take messages, and pass on information accurately- Process payments for private services when requiredAdministrative Support- Learn to use Practice systems such as EMIS, Docman, iPlato, and NHS Mail- Update patient records and complete routine admin tasks- Prepare clinic lists and documentation- Support the wider team with day-to-day tasksGeneral Responsibilities- Help open or close the Practice when required- Maintain a clean, safe, and organised reception area- Work as part of a team and support colleagues when neededConfidentiality & Professionalism- Handle patient information sensitively and confidentially- Follow Practice policies, including safeguarding and data protectionHealth, Safety & Equality- Follow health and safety procedures and infection control guidance- Treat all patients and colleagues with respect and dignity- Communicate clearly and effectively with a wide range of peopleTraining & Development- Take part in an apprenticeship training programme- Attend regular reviews and complete coursework- Develop skills in communication, IT systems, and customer serviceAdditional InformationThis role requires flexibility, a willingness to learn, and good teamwork. Duties may develop as your skills grow. The Practice has a zero-tolerance approach to abuse.This apprenticeship offers a great opportunity to start a career in healthcare administration while gaining a recognised qualification.What your apprenticeship includes:- You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.- Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents)- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.At Wells Medical Practice, you will be working towards a Customer Service Practitioner Level 2 Qualification over the course of 15 months.