Travel Consultant Apprentice (Salary £19,000)

Main Responsibilities:Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.Convert general enquiries into actual bookings utilising all the tools and technology available.Take ownership of complex customer enquiries received in writing or over the telephoneEnsure the highest level of customer service is always offered to internal and external customers Deal with queries from a wide range of customers.Responsible for delivering the most cost-effective solutions to remain competitive.Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.Accurately process data and issue invoices to ensure compliance with ISO standards.Support any commercial agreements which are in place.Log and deal with customer complaints and reduce future issues, escalating where necessary.Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment.Company Benefits:Incentive trips & prizesHigh Street discountsLong service awardsFree flu jabsHealth and Wellbeing perksCompany funded social eventsFunded coursesExcellent progression opportunitiesDiscounted staff travelPension Scheme