Job Description
About UsAt our practice, we are dedicated to providing exceptional eye care and high-quality eye wear to our community. We pride ourselves on creating a welcoming, professional, and efficient environment for our patients. We are looking for a versatile individual to join our team as an Optical Assistant & Business Administrator to bridge the gap between patient care and smooth daily business operations.Key Responsibilities1. Front Desk & Business AdministrationGreet patients warmly upon arrival, manage the check-in/check-out process, and handle incoming phone calls and emails.Schedule and confirm appointments utilising our patient management software.Accurately maintain and update electronic patient medical records.Process payments, manage daily cash reconciliations, and handle basic bookkeeping tasks.Verify insurance coverage, submit claims accurately, and follow up on billing inquiries.2. Optical Support & Patient CareGuide patients through the process of selecting frames and lens options based on their lifestyle and prescription.Pre-screen patients using standard optical equipment prior to their exam.Assist with minor frame adjustments, fittings, and repairs.Educate patients on contact lens insertion, removal, and general care.3. Practice Operations & InventoryMaintain the presentation and cleanliness of the retail floor and reception area.Monitor inventory levels for frames, contact lenses, and general office supplies; place orders with suppliers as needed.Liaise with optical labs to track the status of patient orders and notify patients when ready for collection.