Level 3 AI & Data Foundations Apprentice

Weekly Hours Worked: Monday to Friday 8am to 4.30pmDescription of CompanyCircularity First is on a mission to transform the IT sector for a more sustainable and profitable future. As IT becomes one of the world’s fastest-growing sources of carbon emissions and e-waste, and with the rise of AI and digital transformation, we ensure technology makes progress without leaving waste behind. We bring sustainability and circular thinking into how technology is designed, deployed, used, and renewed across the IT lifecycle.Key ResponsibilitiesOrder Processing & AdministrationProcess sales orders, purchase orders, andvendor orders accurately and in a timely manner. Maintain ERP data accuracy (customer details,item updates, order status).Validate stock Data to confirm availabilityand flag discrepancies. Liaise with Warehouse to ensure correct pick,pack, and dispatch activities. Support invoicing, dispatch notes, deliverytracking, and documentation.Assist with Data reporting on daily workflowDatabase, backlog, and completed tasks.Collate and manage the departments Data forcompliance (e.g. Climate Essentials).Provide general coordination support acrossdepartments.Produce weekly and monthly operationalreports. Customer SupportHandle inbound customer queries via phone, email, marketplaces, and customer platforms.Provide order updates to the department with the use of internal Data, returns guidance, and basic technical support where appropriate.Manage aftersales issues including DOA, missing or incorrect items.Log and process RMAs, coordinating with Finance and Warehouse teams for resolution.Maintain accurate customer communication logs and service documentation.Escalate complex or high-risk issues to the Operations Manager.Support customer satisfaction tracking and service performance monitoring. Cross-Team Support & CoverageProvide daily workflow cover for Operationsand Customer Teams. Support non-technical quote requests whererequired. (Long Term)Facilitate communication with Cisco and othervendors where necessary. Ensure smooth coordination between Sales,Operations, Warehouse, and Customer Service teams..