IT Support Apprentice / Field Technician

Weekly Working Hours: Monday to Friday 9am to 5pm (35hours Per Week) 1 Hour LunchAbout the Company:ITSSIE Ltd is a company based in Harlow,specialising in IT Support for small to medium sized businesses in and around the Essex area.ITSSIE Ltd is able to provide tailored solutions for all aspects of IT including installations, taking pride in a personalised solution to fit the customer’s needs, and using their knowledge and experience to give advice on what is required and ensuring projects are completed to a high standard.Duties and key responsibilities: · Be a friendly face of IT while users are experiencing problems.· Taking requests from users via in email, ticketing system,telephone and in person.· Logging full details of time and work undertaken to ticketing system.· Completing initial troubleshooting in a timely manner.· Monitor the Support ticket system for incidents requiring escalation or urgent attention.· Build and maintain desktop/laptop PCs/Macs and Windows Servers.· Follow and apply IT policies and procedures applicable to teach client.· Help and advice with Ad-Hoc IT requirements from clients.· Diagnose and resolve hardware and software faults.· System health checks.· Software and App support.· Travel to visit other business to help with IT Support.· Travel to other business to collect equipment from customer sites.· Install Hardware on clients sites.· Install infrastructure wiring on clients sites.· Undertake other such duties as may be reasonably required,including the possibility of out of hours working when required for projects.