Job Description
Fully remote role with scope to develop systems and process expertise long-term. Join a supportive team and build skills across data, training and PM/DM support. About Our Client The client is a UK-wide professional services business with a central systems team responsible for supporting and improving core Practice Management and Document Management processes. Job Description You will be responsible for: Provide day-to-day support for Practice Management and Document Management system queries Assist with ticket support, troubleshooting and resolving user issues across the business. Support the creation, documentation and improvement of standard processes. Help deliver training and induction sessions for new and existing users. Assist with data cleansing, data quality checks and KPI alert reviews. Support reporting activity, including creating or adapting system reports. Help create, update and upload document and billing templates. Support month-end system processes, disbursement imports and database-related tasks. Monitor adherence to agreed processes and work with users to resolve issues. Contribute to wider improvement projects, including system integrations and acquisition-related activity where required. The Successful Applicant The successful candidate will have: Experience within accountancy practice, professional services, or financial services environment. Strong Excel skills and confidence working with data. The ability to learn new systems and processes quickly. Excellent attention to detail, particularly around data quality and process accuracy. Strong written and verbal communication skills. A logical, curious and improvement-focused mindset. The confidence to support users, answer queries and explain processes clearly. The ability to work independently in a fully remote environment with minimal supervision. A proactive, self-motivated approach and willingness to get involved in wider team projects. An interest in systems, process improvement, training and business support. What's on Offer What's on offer? Fully remote position - work from anywhere in the UK. Competitive salary ranging from £25,000 to £30,000 per annum. A permanent position within a growing technology department. An opportunity to work in the professional services industry. A supportive environment focused on skill development. Potential for career progression within the organisation. If you are ready to take on this exciting role as a Core Software Assistant, we encourage you to apply today!