Compliance Administrator (Audit)

RLSS UK are currently recruiting for a Compliance Administrator (Audit). The ideal candidate will be detail‑driven, confident, and proactive, to help us maintain the highest standards across our Approved Training Centres and Providers, qualification delivery, and regulatory obligations. This is an exciting opportunity for someone who thrives on ensuring excellence and has a passion for doing things right. In this role, you will: Conduct scheduled and ad‑hoc audits for our Approved Training Centres and Providers Ensure compliance with RLSS UK policies, qualification frameworks, and industry best practice Support the Line Manager with meeting regulatory obligations Provide clear, constructive feedback and support to Approved Training Centres and Providers to help them achieve and maintain compliance Contribute to continuous improvement of our quality assurance systems We’re looking for someone who has: Experience conducting audits or quality assurance reviews Strong understanding of regulatory environments or working with regulators Excellent communication skills with the ability to guide and support Approved Training Centres and Providers A professional and supportive approach, ensuring all interactions align with high customer service standards A methodical and objective approach, with strong attention to detail Strong organisational skills with the ability to juggle multiple priorities and meet deadlines ROLE OVERVIEW As an Awarding Organisation, Regulated and Non-Regulated qualifications generate a significant percentage of the Society’s income, and therefore are vital to the charity’s future financial stability. Key to maintaining this important area of work is to ensure that the qualifications, Approved Training Centres (ATC), and Providers (ATP) remain compliant with the requirements of the Regulators (such as OFQUAL). The post holder will take responsibility for carrying out key administrative processes and tasks to ensure RLSS UK and its ATC/P continue to operate to the highest standards. CORE RESPONSIBILITIES Plan, organise, and conduct audits of ATC/P, ensuring compliance with regulatory frameworks and organisational standards. Review and verify documentation and processes, identifying non-compliance and recommending corrective actions. Prepare detailed audit reports, highlighting findings, risks, and improvement opportunities. Monitor implementation of corrective actions and follow-up audits to ensure sustained compliance. Collaborate with External Quality Assurance teams to schedule and manage audit activities, ensuring timely completion and consistency. Support investigations into malpractice and maladministration where audit findings indicate potential breaches, providing evidence and recommendations. KEY TASKS AND RESPONSIBILITIES Compliance Conduct desk-based audits of ATC/Ps, ensuring compliance with RLSS UK Qualifications, standards, policies, and regulatory frameworks. Review documentation such as assessment records, Internal Quality Assurance sampling, safeguarding policies, and conflict of interest declarations, to identify risks and promote best practice. Assist in maintaining Direct Claim Status for ATC/Ps, including supporting reviews and escalation protocols. Support ATC/P approval processes, ensuring documentation checks and onboarding align with RLSS UK processes. Compile and analyse audit data, providing summaries to inform continuous improvement. Ensure compliance in Reasonable Adjustments and Special Considerations, offering guidance under established procedures. Maintain auditable records of all audit activity, provider status, and compliance outcomes in line with GDPR and regulatory standards. Assist with audit scheduling, prioritising high-risk providers and aligning with quality assurance timelines. Contribute to the development of audit tools and templates, supporting continuous improvements. Provide evidence for complaints, malpractice, and maladministration cases, escalating to the line manager as required. Respond to compliance queries via all communication channels ensuring timely and accurate support. General Demonstrate and uphold the society’s values and behavioural standards at all times. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme. Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers. All other duties reasonably associated with your role, as directed by the line manager. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Previou