Service Desk Assistant - Building Services

Service Desk Assistant - Building Services Our client is a well-established mechanical and electrical services provider (Est. 2003), carrying out work for commercial properties, schools and colleges, businesses, care homes, hospitals, and some very well-known buildings. Their customer support section requires a person to work with and provide assistance to the Service Manager. Duties & Responsibilities Taking calls from clients, arranging engineers to attend. Issue job sheets to engineers using the digital system. Use of CLIK work scheduling system for which online training will be provided. Liaising with finance and invoicing staff on completed job queries. Assisting in gathering data for quotations. Booking in engineer's vans for service with main dealer. Provide cover during Service Manager's holidays. May progress to a higher role if desired and after suitable experience. Full time Monday to Friday. Hours 37.5 per week. Holidays 20 days plus 8 statutory. Salary negotiable and depending on experience, working in a previous service environment may be advantageous.