Education Support Officer

Anna Freud is seeking an Education Support Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website. Our EDI commitment We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience. We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve . As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles. What we offer We offer a collaborative culture with strong links across Anna Freud and University College London. We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox, wellbeing offers and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact. We offer training on using HEI systems and processes as well as other learning and development opportunities. What you’ll do You will play a key administrative and coordination role within the Postgraduate Education Support Services (PESS) team, ensuring the smooth delivery of postgraduate programmes through support in admissions, events, student services, and operational functions. A proactive approach and ability to work in a fast-paced team is essential to be successful in this role. You will join a dedicated team of 24, which sits within a much larger department made up several programme teams (e.g. teaching staff and senior leaders). Please note: we are seeking candidates who start immediately, early September 2026 at the latest. What you’ll bring Essential skills and experience: Programme/course administration within a higher or further education setting. Good interpersonal, verbal, and written communication skills, with the ability to engage diplomatically and confidentially with staff and students. High attention to detail and the ability to manage large volumes of information with accuracy. Capacity to work autonomously and proactively, while also collaborating effectively with a team and following guidance from senior staff. Able to prioritise and manage workloads under pressure, meeting multiple deadlines with minimal supervision. Confident IT user, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms), with a readiness to learn platforms like Moodle and SITS. Key details Hours: full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible. Salary: £27,294 per annum FTE, plus 6% contributory pension scheme. Location: hybrid working (a mixture of onsite and home/remote working): supporting in-person activities will be required with at least 40% of working hours in-person at our London site (4-8 Rodney Street, London N1 9JH). Attendance at in-person teaching days will be required. Contract type: permanent. Next steps Closing date for applications: midday (12pm), Thursday 30 July 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities. Notification of interview: shortlisted applicants will be notified no later than Monday 3 August 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants. Interviews: will be held remotely on Thursday 6 and Friday 7 August 2026. How to apply: visit our careers website to apply online. We are unable to accept CVs and kindly request no contact from agencies. Questions? Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to