Support Technician

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Key Information

Job title – Support Technician
Grade – SE88

Salary- £59,676

Location – AC24, Acton Works

Contract Type: Full Time- Permanent -London Underground

Overview of project/role

Reporting to a Comms DLO Work Controller and is responsible for ensuring that the Comms DLO Assets are maintained and delivered into service in a safe and timely manner. In addition to this, is to support other LUL business units whenever instructed to by their Line Manager.

Key Accountabilities 

The job holder must be committed to LUL’s General Safety Policy statement and the Company’s safety programme and be aware of his/her contribution to the programme, including the requirement to monitor safety performance and compliance with the systems established to assist in maintaining high safety standards.

The jobholder must be familiar with the safety legislation that is relevant to his/her post and comply with the necessary statutory requirements.  These will include the Health & Safety at Work Act, Fire Precautions Act 1971 and associated regulations.

• Collect and verify all required information relevant to assigned tasks
• Escalate any missing or incomplete information to the appropriate personnel
• Prepare and organise all necessary tools, equipment, and materials prior to work
• Inspect tools, equipment, and materials to ensure they meet required standards
• Identify and resolve issues promptly within own level of responsibility
• Escalate any complex problems or deviations that cannot be resolved independently
• Follow established processes and procedures to complete assigned tasks efficiently
• Maintain clear and effective communication with all relevant stakeholders
• Accurately update and utilise systems such as the Fieldreach Asset Database and Field Data Manager
• Take corrective action to repair or rectify defective assets where required
• Complete all documentation in line with company standards and procedures

Skills, Knowledge & Experience 

Skills  

• Delivers quality and customer satisfaction
• Team working
• Takes responsibility, accountability and ownership
• Embraces change and drives innovation
• Capable of self-development
• Capable of identifying the requirements of the task in hand.
• Able to provide support to the wider team in maintenance activities
• Clear and concise report writing.

Knowledge 

• Understanding of maintenance in an engineering discipline
• Basic knowledge of LU Comms equipment.
• A basic knowledge providing support functions to maintenance activities.

Experience 

• LUCAS Card or (On Line Assessment)
• Depot/Track Competent (Desirable)
• Protection Master (Traffic & Or Eng. Hours) (Desirable)
• Lifts and Escalators Entry Permit (Desirable)
• Full Driving Licence (Essential)
• PASMA certificate (Erecting Towers) (Desirable)

Application Process 

• Please apply using your CV only
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images

The closing date for applications is Friday 31st July 11:59PM. We may close this advert early if we receive a high volume of suitable applications.

This is a safety critical role, so you will need to get clearance from our Occupational Health team before you start

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

All offers of employment are subject to satisfactory right‑to‑work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required eligibility criteria, including those covered by transitional rules. Further details can be found here: Our response to visa sponsorship changes.   

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