Customer Service Coordinator

⭐ Customer Service Coordinator ⭐

📍 Livingston | Full-Time | Competitive Salary + Bonus + Fantastic Benefits

🚀 Are you the kind of person who loves solving problems, building relationships, and making someone's day better?

A successful and growing business is looking for a Customer Care Coordinator to join its friendly and professional team. This is a fast-paced, varied role where no two days are the same and where your communication and organisation skills will truly shine.

If you enjoy helping people, thrive in a busy environment, and love taking ownership of customer queries from start to finish, this could be the perfect next step in your career.

💫 The Role

You'll be the go-to person for customers, ensuring they receive a first-class experience and that any issues are managed efficiently and professionally.

From coordinating appointments and liaising with external suppliers to keeping customers informed and maintaining accurate records, you'll play a key role in delivering exceptional service.

🎯 What You'll Be Doing

• Managing customer enquiries via phone and email


• Building positive relationships with customers and stakeholders


• Coordinating appointments and follow-up actions


• Working closely with internal teams and external suppliers


• Updating systems and maintaining accurate records


• Handling customer concerns professionally and finding solutions


• Monitoring ongoing cases to ensure a smooth customer journey


• Supporting wider team objectives and customer satisfaction targets

🌟 We're Looking For Someone Who Is...

• A confident and professional communicator


• Highly organised and able to juggle multiple priorities


• Passionate about delivering outstanding customer service


• Comfortable working in a fast-paced environment


• Detail-oriented with strong administrative skills


• Proactive, positive and solutions-focused


• Confident using Microsoft Office and internal systems


• A team player who enjoys building positive working relationships


• Previous experience within a customer service, customer care, coordination, or administrative role would be advantageous.

🎁 The Perks

• Competitive salary


• Annual bonus scheme


• 25 days holiday plus bank holidays


• Pension scheme


• Cycle to Work Scheme


• Employee discounts and benefits platform


• Career development opportunities


• Life assurance


• Holiday purchase scheme

🌈 Why Apply?

This is a fantastic opportunity to join a business that genuinely values its people, offers excellent career prospects, and provides a supportive team environment where your hard work is recognised.

If you're passionate about customer service and love being the person who makes things happen, we'd love to hear from you! 🙌

📧 Interested? Send your CV to: anna.mcinnes@office-angels.com or call 01506 832250 for a confidential chat about the opportunity 🚀

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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