Engagement Advice Worker

About Age UK Lambeth We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. What you’ll be doing? The Better Together service delivers a community-based outreach, awareness-raising and personalised support programme to address gambling-related harm. As an Engagement Advice Worker, you will play a key role in delivering both strands of the service by raising awareness of gambling-related harm across Lambeth and providing personalised, strengths-based support to individuals affected by gambling. Deliver a programme of community outreach across Lambeth by attending community events, local groups and venues where residents naturally gather, including faith settings, shopping areas, sporting venues, barbershops and culturally specific community spaces. Build relationships with residents, community leaders and partner organisations to increase awareness of gambling-related harm, reduce stigma and promote the Better Together Service. Deliver presentations, information sessions and informal engagement activities to residents and professionals, promoting early identification of gambling-related harm and available support. Support the planning and delivery of conferences, networking events and professional education sessions, promoting the service and contributing to wider system change. Provide holistic, person-centred one-to-one support to adults affected directly or indirectly by gambling-related harm and agreeing personalised goals to build on their strengths, access community resources and develop sustainable strategies that improve their health and wellbeing. Support clients to access specialist gambling treatment where appropriate, including referrals to the NHS Primary Care Gambling Service, alongside wider support for issues such as debt, housing, benefits, mental health, loneliness, bereavement and social isolation. What you need to bring Experience of delivering outreach work, including presentations to small groups and at larger events. Experience of networking and proactively liaising with external agencies and community groups to build strong working relationships. Experience of recording data and keeping records up to date and accurate. Excellent interpersonal skills including verbal and written communication. Able to work independently and manage a varied caseload of clients and the ability to prioritise different areas of work according to need and deadlines, making efficient use of time and resources. Able to  work in a flexible manner to meet the demands of a developing service. What you’ll benefit from Generous pension provision - 7% employer contribution 26 days holiday a year rising to 31 days after 5 years A great staff culture with kindness at its heart