Administrator

Administrator Job Title: Administrator Salary: £15,000 per annum based on 22.5 hours per week (£25,000 per annum full-time equivalent, pro rata) Hours: Part-time (22.5 hours per week). We are open to discussing flexible working arrangements. Location: Home-based Reports to: Allocated line manager from the Executive Directors About BADth The British Association of Dramatherapists (BADth) is the professional organisation for dramatherapists in the United Kingdom. We are dedicated to developing, promoting, and representing the field of dramatherapy both nationally and internationally. Our work supports the highest standards of professional practice, education, and advocacy within the arts therapies sector. Our Mission We aim to develop, promote, and represent dramatherapy in all contexts, working collaboratively with other healthcare professions and providing the best possible services to our members. Our Objectives To promote the advancement of dramatherapy as a profession To be the representational body for dramatherapists in the UK To promote, maintain, improve and advance the education of the public on the benefits of dramatherapy To be an advocate for the establishment and maintenance of fair pay and conditions of service for dramatherapists To forge links internationally Dramatherapy is a form of psychological therapy that uses drama and theatre processes to support people in exploring emotions, developing insight, and promoting personal growth. It is a creative, evidence-based approach used in a wide range of clinical, educational, and community settings. Purpose of the Post: This role provides the administrative foundation of the organisation, ensuring its day-to-day operations run smoothly, efficiently and reliably. The Administrator is the central point through which systems, information and processes are held and maintained. The postholder is responsible for coordinating membership administration and core systems. They ensure accurate record-keeping, support financial and governance processes, and coordinate the practical delivery of organisational activity. Through consistent, attentive administration, this role enables the wider organisation to function effectively. It supports a coherent, responsive service that members can trust and rely on, making an important contribution to the stability, professionalism and effective operation of the Association and, in turn, the wider field of dramatherapy. Working Hours & Location This is a part-time role (22.5 hours per week) and is home-based. The postholder will have flexibility in how their contracted hours are worked across the week, subject to the operational needs of the Association. At least 15 hours will need to be worked during normal business hours to attend team meetings, respond to member enquiries, and fulfil key organisational responsibilities. Working arrangements will be agreed with the line manager and reviewed as required in supervision. The postholder will also be required to attend the Directors' Meeting, which takes place once a month, either on a Saturday morning or on a weekday evening. Attendance at these meetings forms part of the contracted hours for this role. There may also be occasional requirements to attend other meetings or events, such as the annual conference or team away days, which may fall outside the postholder's usual working pattern. Where additional hours are worked to attend such events, time off in lieu (TOIL) will be offered within the following two weeks. Job Description: Membership Administration & Data Management Database Management: Maintain organisational records and information, ensuring they are accurate, up to date and complete to the best of the Association's knowledge and strictly comply with UK GDPR and data protection regulations. Member Pipeline: Process new member applications, renewals, category switches and lapses smoothly. Onboarding: Support new member onboarding by issuing welcome packs and ensuring seamless access to systems and benefits. Offboarding: Where members do not renew, update the database, send a feedback form, and track reasons for departure. Reporting: Maintain systems for tracking membership data and produce regular statistical reports for management. Policy: Support the implementation and development of organisational policies and procedures in collaboration with directors and committees. Financial Financial Tracking: Work with the bookkeeper to ensure financial records on Xero are complete. Invoicing: Work with the bookkeeper in to set up and release payments once approved by the company director. Send invoices and invoice reminders where membership fees have not been correctly paid. Staff Annual Leave Tracking: Manage and track staff annual leave records. Member Enquiries & Customer Service Inbox Management: Act as the first point of contact for the organisation, managing the central inbox and handling routine membership queries with clear, timely responses. Signposting: Direc