Job Description
Role Details & Benefits Hours of work: Full-time 36.25 The role required flexibility to work evenings, late-night shifts, and weekends and out-ofhours incidents as and when required Salary: Grade 4.17-4.21 £27,319 - £30,378 Location: University of St Andrews Students’ Association Franchise Outlet – The Red Gown. Annual leave: 30 days + 5 public holidays. This includes 2 weeks annual leave over the Christmas period. On shift staff discount. Free staff parking. Time off in lieu for hours out with contracted hours. Staff discount scheme to local and national services. https://www.st-andrews.ac.uk/hr/employeebenefits/ Cycle to Work Scheme and subsidised local bus travel (75% discount). Access to (S&LAS) Pension Scheme with generous employer contributions. Employee Assistance programme. About Your Union The University of St Andrews Students’ Association (aka Your Union) sits at the heart of the Campus - recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect. With over 11,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies. We are a dynamic, student-led organisation dedicated to enhancing the student experience for every student in St Andrews. We provide a wide range of services, including events, campaigns, societies, support, and representation. Our mission is to empower students, support their development, and create a vibrant campus culture. Role Overview To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts independently and ensure delivery of excellent customer service, food and drink to specification, and a clean, safe and legal workplace in line with company standards. Key Responsibilities Operational Management Run shifts independently, ensuring smooth and efficient operations Oversee opening and closing procedures Adopt a “stand back and look” approach to maintain standards throughout the shift Ensure all areas are presented and maintained correctly Customer Experience & Service Deliver excellent customer service at all times Ensure food and drink are served to the correct specification Maintain strong presence and visibility during shifts Be welcoming and engaging with customers Respond to customer feedback positively and support improvements Standards & Compliance Maintain a clean, safe and legal workplace at all times Ensure adherence to SOPs and company policies Follow food safety, licensing, and health & safety procedures Ensure incidents, complaints, and issues are recorded appropriately Support achieving and maintaining high audit and compliance standards Commercial & Financial Support Take responsibility for supporting delivery of sales and profit targets Assist with forecasting sales and costs alongside the Pub Manager Identify opportunities to maximise sales Monitor stock levels, deliveries, and availability Complete stock checks, wastage logs, and investigate variances Team Leadership & People Management Lead and motivate the team during shifts Delegate tasks effectively and provide constructive feedback Support recruitment, inductions, and training of team members Assist with probation reviews and performance management Support rota management aligned to business needs Manage day-to-day performance and attendance issues Systems & Administration Maintain shift records and documentation in line with company policies Use systems for stock control, reporting, and personnel management Ensure compliance with GDPR and administrative procedures Keep up to date with operational and marketing briefs Maintenance & Facilities Monitor and report maintenance issues Support the coordination of contractors where required Financial Responsibilities Support achievement of sales and profit targets Control stock, wastage, and labour during shifts Assist with stock ordering and inventory management Contribute to cost control and efficiency improvements Key Outcomes Efficient and well-managed shifts High standards of customer service and satisfaction Consistent delivery of operational standards Strong team performance during shifts Contribution to overall business performance Person Specification Expected Behaviours Demonstrates leadership and accountability on shift Communicates clearly and works effectively with others Remains calm in a fast-paced environment Takes a proactive, hands-on approach Demonstrates reliability, honesty, and professionalism Essential Experience in a customer-facing or hospitality role Strong organisational and time management skills Ability to lead and supervise a team Understanding of operational and compliance standards Basic IT and systems knowledge Desirable Previous supervisory or team leader experience Exposure to stock control and financial processes Participation in management or leadership training Organisational Values A commitment to put students at the