Volunteer I&A Telephone Support Assistant

Volunteer I&A Telephone Support Assistant Make a real difference with just a friendly voice and good listening skills. We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week. What you’ll do • Answer incoming calls in a calm, friendly and professional way • Take clear messages and note down enquiry details • Log information onto our CRM system (Salesforce) • Keep all client information confidential • Follow simple call‑handling guidance • Flag urgent concerns to a member of staff • Support small admin tasks linked to the service • Join occasional team meetings or training sessions What we offer you • Full training and ongoing support from staff • A welcoming, friendly team environment • Out‑of‑pocket expenses covered (pre‑agreed) • Valuable, transferable skills in communication and admin • The joy of knowing you’re helping older people get timely support About you • Confident, clear telephone manner • Basic computer skills • Good organiser and good communicator • Patient, empathetic and able to listen well • Understands (or willing to learn about) confidentiality/GDPR • Reliable, enthusiastic and comfortable speaking to a wide range of people • Additional languages are a bonus Two references are required for this role.