Job Description
This temporary Customer Service Advisor position in Chester offers an excellent opportunity to work in the not-for-profit sector. The role involves assisting customers with their queries, providing high-quality support, and ensuring customer satisfaction. Client Details This organisation is a small-sized organisation that prioritises delivering meaningful services to its stakeholders. Description Respond to customer enquiries via phone, email, and other communication channels promptly and professionally. Provide accurate information and advice tailored to customer needs. Maintain detailed and accurate records of customer interactions and resolutions. Work collaboratively with internal teams to address and resolve customer concerns. Ensure compliance with organisational policies and procedures. Identify opportunities for service improvement and share feedback with relevant teams. Support the delivery of key projects and initiatives within the customer service department. Uphold the values and mission of the not-for-profit sector in all interactions. Profile A successful Customer Service Advisor should have: Proven experience in a customer service role. Strong communication and interpersonal skills. Ability to handle queries with empathy and professionalism. Attention to detail and excellent organisational skills. Proficiency in using customer service software or CRM systems. A problem-solving mindset and a proactive approach to challenges. A commitment to delivering exceptional customer service. Can commit to a temporary opportunity. Please note we can only accept applications of candidates who are immediately available and can start without notice. Job Offer Competitive hourly pay & weekly pay. Mon - Fri working patterns. Immediate start. Chance for extension.