Planned & Complex Works Planner

Join Our Team as a Planned & Complex Works Planner!

Are you ready to take on an exciting challenge in the housing sector? We are seeking a skilled Planned & Complex Works Planner to join our dynamic team in Camden, Greater London, on a temporary basis starting July 20, 2026. If you thrive in a fast-paced environment and have a knack for organising and coordinating, this role is for you!

Key Responsibilities:

• Work Allocation & Scheduling: Review incoming repair requests, assign jobs based on priority and skillset, and manage schedules to meet SLAs.


• Demand Management: Triage workloads to identify emergencies and high-priority issues, ensuring efficient resource utilisation.


• Communication & Coordination: Serve as the vital link between operatives, contractors, and customer service teams, providing clear instructions and timely updates.


• Customer Appointment Management: Arrange and confirm appointments, handle rescheduling, and proactively communicate with customers to enhance their experience.


• Monitoring & Reporting: Track live jobs against targets, identify delays, and ensure accurate job closure and system data for decision-making.

What We're Looking For:

• Excellent organisational and multitasking skills


• Strong communication abilities and a customer-centric approach


• Proficiency in system management, preferably with experience in Salesforce


• A proactive mindset with a focus on continuous improvement

Why Join Us?

• Be part of a supportive and enthusiastic team!


• Make a real impact in improving customer satisfaction and service delivery.


• Enjoy a flexible work environment with opportunities for professional growth.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.