Supporter Care Advisor

Closing Date:16 July 2026 Ref 7384 Save the Children UK has an exciting opportunity for a customer focused individual with the ability to build relationships quickly to join us as a Supporter Care Advisor to provide outstanding customer service to our supporters. This is a full-time temporary role until the end of Feb 2027. Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office full time for the first few weeks, then there will be flexibility to work from home for 2 days per week. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the Team This role sits within the Public Income and Engagement department in the Public Impact group whose purpose is to build an active community of people in the UK who give money, time and take action to enable lasting change for children. Public Income and Engagement deliver sector leading opportunities for the UK public to create impact for children. Working closely with colleagues across Public Impact, we deliver a cohesive approach to public engagement that generates income, builds awareness, changes minds and opinions, prompts people to act, and builds deep relationships with supporters. Value exchange is at the heart of our approach. About the Role As a Supporter Care Advisor your role is to deliver outstanding service to our supporters, both proactively and reactively. This service should always meet or exceed the expectations of our supporters, so they are inspired to contribute to our work through donating, volunteering, and raising money and awareness for Save the Children. Key Accountabilities will include: Answering a wide range of enquiries about fundraising and our organisation via telephone, email, letter and social media. Processing and recording single and regular donations. Recording all incoming and outgoing communications on our supporter database and adjacent systems. Track and record all incoming and outgoing communications on a contacts database. Listening to and proactively responding to and resolving complaints in line with the complaints policy. Proactively seeking out opportunities to go the extra mile to deliver exceptional service to our supporters. Adding value to supporter activity and fundraising plans by linking supporters with additional ideas and resources. Adding value to the Public Impact Group by capturing and sharing supporter trends and insights to help support strategy and decision making. Working with the Supporter Care team to explore and implement improvements to our processes, tools, and systems to enhance the overall supporter experience. To be successful, it is important that you have: Experience of working in a customer/supporter facing environment. Experience of drafting written communication, tailored to engage different audiences. A ‘can do' attitude, who will enjoy the challenge of a fast-paced environment and will challenge themselves and their colleagues to always strive to improve. Excellent communication skills both verbal and written, be a great communicator and will relish engaging with and inspiring our supporters. A high level of attention to detail and take real pride in the quality of your work. The ability to work to tight deadlines, manage own workload and multi-task. What we offer you We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. Some of the benefits you can expect include: Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Please note: To avoid d