Membership and Education Administrator

Membership and Education Administrator CONTRACT: Permanent, Part Time (28 hours per week) ORGANISATION: Royal Life Saving Society UK DEPARTMENT: Membership and Education Directorate LOCATION: RLSS UK Headquarters (Redhill House, 227 London Road, Worcester, WR5 2JG) REPORTS TO: Director of Membership and Education SALARY: £23,132.20 (Grade H) *Pro-rata for 28 hours per week, £18,505.76 per annum KEY TASKS, ROLES, AND RESPONSIBILITIES Provide administrative support to the Director of Membership and Education and the wider department Coordinate meetings, including scheduling, agendas and tracking actions Manage multiple shared inboxes, ensuring queries are handled promptly and professionally Collate data, insights and information as required for reports and updates Coordinate travel and accommodation bookings for the Membership and Education team and volunteers Support the planning and delivery of RLSS UK events, campaigns and initiatives Assist with procurement of goods and services, liaising with suppliers and the Finance team Support membership administration, including managing enquiries, payments and record-keeping Assist with the delivery of communications to members and volunteers Contribute to providing a high-quality service to members and volunteers Produce notes from meetings including the various Working Groups, attending in person as required General Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS’s compliance programme. Demonstrate and uphold RLSS UK values and behavioural standards Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager This job description should not be regarded as exclusive or exhaustive. It is intended to outline the areas of activity and responsibility associated with the role only. It may be changed to reflect the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Excellent organisational skills, with the ability to manage conflicting priorities and maintain a high level of attention to detail Strong written and verbal communication skills Proactive and positive team player with a flexible, can-do attitude Evidence of continuous professional development Proficient in CRM systems and Microsoft Office applications Ability to use initiative and work independently when required Ability to be flexible with regards to your hours, and willingness to work occasional evening and/or weekends to support the needs of the role Desirable Relevant Experience, Skills and/or Aptitudes Experience of working with and supporting volunteers and/or members Experience in a customer facing role Experience of supporting events or projects Knowledge and understanding of RLSS UK and its activities YOUR APPLICATION Please send your CV and a short Cover Letter outlining your suitability for the post Closing Date – 5pm, Friday 24 July 2026 Interview Date – Wednesday 12 and Thursday 13 August 2026 at our Worcester Head Office (subject to change) WHAT RLSS UK CAN OFFER YOU Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Healthcare Plan* Enhanced Society Sick Pay* Eye Care* Employee Assistance Programme Life Assurance Scheme Salary Sacrifice Pension Scheme* Discounts available including high street brands, entertainment, eating out and more Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company events and socials *Subject to eligibility criteria Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.