Front of House & Membership Associate

Location: North London (Office-based, 5 days per week) Contract: Permanent Hours: 8:00am – 4:30pm, Monday to Friday Temporary to permanent role with an immediate start About the Role We are seeking a professional, organised and customer-focused Front of House & Facilities Associate to join a dynamic and innovative organisation based in London. As the first point of contact for visitors, staff and members, you will play a key role in delivering an exceptional workplace experience while supporting the smooth day-to-day operation of the office and facilities function. Key Responsibilities Welcome and sign in visitors, ensuring a professional front-of-house experience. Manage meeting room bookings, visitor access and office communications. Maintain high standards across reception, meeting rooms and communal spaces. Coordinate facilities helpdesk requests and monitor progress. Support contractor visits and maintenance activities. Manage deliveries and provide workplace support to office members and visitors. Produce reports and maintain accurate records across facilities and workplace systems. Assist with health and safety checks and workplace compliance activities. About You Essential Previous experience in Front of House, Facilities, Office Coordination or Workplace Operations. Excellent customer service and communication skills. Strong organisational skills with the ability to manage multiple priorities. Proficiency in Microsoft Office, including Word, Excel and SharePoint. Experience using ticketing, helpdesk or CRM systems. Ability to work independently and maintain high standards. Positive, proactive and flexible approach. Desirable Experience within a membership, technology, innovation or professional services environment. Knowledge of Health & Safety procedures. Experience coordinating contractors or facilities maintenance activities. Familiarity with access control or room booking systems. What's on Offer Opportunity to join an innovative and purpose-driven organisation. Supportive and collaborative working environment. Professional development opportunities. A varied role with exposure to workplace experience, facilities and stakeholder engagement. If you are a motivated and service-oriented professional who enjoys creating a welcoming and efficient workplace environment, we would love to hear from you. Submit your CV today to be considered.