Floor Host

Canary Wharf, London

40 hours per week | Monday to Friday | Flexible working hours based on client needs

Join Rapport and become the face of an exceptional workplace experience.

We're looking for an experienced Floor Host to join the Rapport family at one of our flagship client locations in the heart of Canary Wharf. This is an exciting opportunity to become part of a welcoming team of 17 Rapport Ambassadors who are passionate about delivering outstanding service every single day.

If you love creating memorable experiences, enjoy building relationships, thrive in a fast-paced corporate environment and take pride in making every detail count, we'd love to hear from you.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). In addition, we are offering subsidized daily breakfast, lunch, snacks, and barista beverages while on duty.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test. 
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
• Daily catering allowance
• Discounted access to the on-site hair salon
• Complimentary on-site uniform dry cleaning
• Complimentary access to the on-site health club, including the swimming pool and squash courts

Main Responsibilities:

As the first point of contact on the office floors, you'll create a welcoming, professional environment where employees feel supported and can thrive. This varied role combines exceptional customer service with workplace coordination, ensuring the office runs smoothly every day.

Key responsibilities include:

• Delivering an outstanding workplace experience for employees and visitors.
• Managing day-to-day floor operations and responding to workplace enquiries.
• Conducting floor walks to ensure the workspace is safe, clean, well-stocked and presentation-ready.
• Monitoring meeting rooms, reporting maintenance issues and coordinating with facilities teams.
• Supporting office moves, desk bookings, locker allocations and workspace changes.
• Overseeing refreshments, amenities and general workplace services.
• Providing administrative support, including scanning, printing and courier services.
• Gathering employee feedback to help enhance the workplace experience.
• Supporting an upcoming building move, ensuring a seamless transition.
• Acting as the evening point of contact until 8pm when required.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Has previous experience working as a Floor Host or within a premium workplace or hospitality environment.
• Naturally delivers exceptional customer service.
• Brings energy, enthusiasm and a positive attitude every day.
• Takes ownership and enjoys solving problems.
• Builds strong relationships with people at all levels.
• Is organised, proactive and able to prioritise effectively.
• Communicates confidently, both verbally and in writing.
• Thrives in a busy, ever-changing environment.
• Is flexible, reliable and enjoys working as part of a supportive team.
• Takes pride in creating welcoming, professional spaces.
• Is committed to continuous learning and personal development.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellb