1st Line IT Technician

Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff at UTC Reading. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. Key Responsibilities - To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window. To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.