Systems Support Analyst

About the roleWe're looking for a Supply Chain Systems Analyst to join our Supply Chain team on a maternity cover contract. Reporting to the Senior Supply Chain Systems Manager, you'll play a key role in ensuring our warehouse systems continue to operate efficiently while supporting business change, system improvements and project delivery. Working across both technical and operational teams, you'll act as a key point of contact for Warehouse Management Systems (WMS), helping to resolve issues, coordinate system releases and deliver configuration changes that enhance our distribution centre operations. You'll also: • Provide technical support for WMS and other distribution centre systems, troubleshooting issues and ensuring business continuity. • Coordinate weekly and monthly system releases, working closely with stakeholders to ensure smooth implementation. • Complete post-release validation and system checks, with occasional out-of-hours or weekend support where required. • Gather business requirements and translate them into practical system solutions and configuration changes. • Design, implement and document system configuration changes, including creating deployment runbooks for releases. • Support business change initiatives and Supply Chain projects from planning through to delivery. • Raise, manage and track defects using Jira, ensuring issues are investigated and resolved effectively. • Support testing activities, including reviewing test plans and scripts to ensure successful delivery. • Maintain key system documentation, change trackers and configuration records. • Produce Jira workload reports and maintain project administration, including tracking project hours and CAPEX/OPEX allocations. • Champion continuous improvement by identifying opportunities to enhance system performance and warehouse processes. arrow_upward