Water Efficiency Engagement Officer

OVERVIEW OF THE POST Groundwork Greater Manchester is an environmental and social regeneration charity, and member of the national Federation of Groundwork Trusts, working through partnerships to deliver a greener more resilient city region with stronger, healthier communities, responsible businesses and enhanced prospects for all local people. You will join the Homes Team and assist the Water Efficiency Lead in the delivery of Water Efficiency projects. The team deliver Water Efficiency audits across the Northwest to businesses and schools. Audits include behaviour change, Water Literacy Awareness, providing and installing water efficiency devices, identifying and fixing water leaks, and promoting and facilitating rain water harvesting and sustainable drainage solutions to reduce water consumption. You will be required to develop good working relationships with project partners and colleagues and liaise with other members of Groundwork staff delivering similar or complementary services. You will generate and respond to referrals and be responsible for providing effective support and customer service. Both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings. You will attend relevant team meetings/training to raise awareness of the programme and to develop/improve skills. ROLE & MAIN PURPOSES OF THE POST · Assist the Water Efficiency Lead to deliver commercial and domestic water audits across the North West of England by being responsible for responding to referrals, making bookings and customer service and engagement. · Identify and engage key stakeholders who are able to help Groundwork access opportunities to deliver the service. · Work with delivery staff to ensure that the project meets all the client’s requirements · Liaise with householders, schools and businesses on a day-to-day basis and build good/positive working relationships with them. · Provide advice and follow up support to householders, businesses and schools to encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour. · Provide water saving reports to customers on their usage and possible savings answering any queries they may have. Business & Service Development · Manage relationships at a programme level to support project delivery and development. · Use relevant internal and external data to inform service development and practice. · Work closely across internal teams, Groundwork UK and other Groundwork Trusts where appropriate to develop services and share learning. Financial & Resource Management Understands and manages resources for specific tasks and activities People Management & Development · Embeds the Trusts culture and values through your own behaviour and providing supportive challenge to others · A commitment to share specialist skills and knowledge with others · Ability to communicate project status to all stake holders as required Internal Management · Supports delivery of business improvement priority plans within the Homes team · Ensure GDPR across all projects Other · Eg Deputise for Homes Team to cover short-term capacity gaps and absence Perform all other duties as assigned