Online Trading Assistant

At M&S, we’re transforming how customers shop online, delivering seamless, engaging and commercial digital experiences across every touchpoint. As an Onsite Trading Assistant, you’ll play a key role in supporting the onsite merchandising team to deliver a best-in-class customer journey across web, app and mobile.

This is a fast-paced, highly collaborative role where you’ll help execute trading activity, optimise performance and bring campaigns to life. If you’re detail-driven, commercially curious and passionate about online, this is a brilliant opportunity to grow your career in digital trading.

What you’ll do

Your key accountabilities will include:

• Support day-to-day trading activity across your business unit, ensuring the website delivers the best possible customer experience across all devices
• Review and maintain site merchandising, ensuring content is accurate, engaging and aligned to commercial priorities
• Plan and execute key campaigns and promotional events onsite, supporting trading and marketing objectives
• Monitor and analyse web analytics, producing weekly and fortnightly insights to improve performance and customer journey
• Identify opportunities to optimise customer journeys, product visibility and onsite performance

Who you are

Your skills and experience will include:

• A passion for online and digital, with a proactive, can-do attitude
• Strong attention to detail and ability to manage multiple priorities effectively
• Analytical mindset with the ability to interpret data and make recommendations
• Good organisational skills and ability to work to deadlines in a fast-paced environment
• Solid Microsoft Office skills

What’s in it for you?

Working at M&S means being part of something bigger — delivering quality, value and service to millions of customers every day. We’re fast-moving, inclusive and always evolving.

Here are just a few of the benefits:

• 20% colleague discount across M&S products
• Competitive holiday allowance with option to buy more
• Pension and life assurance
• Tailored induction and development
• Wellbeing support and virtual GP access
• One paid volunteer day a year

Everyone’s welcome

We’re committed to building diverse and inclusive teams where everyone can bring their whole selves to work. We support each other, work collaboratively and are always striving to improve.

If you need any support or adjustments during the recruitment process, please let us know.

Ways of working

To stay close to our customers, our support teams work in the office three days a week, collaborating to drive creativity and connection.