Credit Controller

Role Purpose The Credit Controller is responsible for managing the company's accounts receivable function, ensuring timely collection of outstanding debts, minimising credit risk, and maintaining strong customer relationships. The role is critical in supporting cash flow management and ensuring adherence to company credit policies. Key Responsibilities Credit Control & Collections Proactively manage a portfolio of customer accounts to ensure timely payment of invoices. Conduct regular debtor reviews and follow up on overdue accounts via telephone, email, and written correspondence. Negotiate payment plans and resolve payment disputes effectively. Escalate high-risk or significantly overdue accounts where required. Maintain accurate records of collection activity and customer communications. Accounts Receivable Management Monitor aged debt reports and prioritise collection activities. Allocate incoming payments and reconcile customer accounts. Investigate and resolve invoice queries in collaboration with internal stakeholders. Prepare and issue customer statements and reminder notices. Credit Risk Management Assess new customer credit applications and recommend credit limits. Review existing customer credit limits and payment performance. Monitor potential credit risks and recommend actions to minimise bad debt exposure. Ensure compliance with company credit control policies and procedures. Reporting & Administration Produce regular aged debt, collection, and cash flow reports. Provide updates to management on collection performance and risk exposure. Support month-end and year-end financial processes. Maintain accurate customer account information within finance systems. Key Skills & Experience Essential Previous experience in a Credit Control, Accounts Receivable, or Collections role. Strong understanding of credit control processes and aged debt management. Excellent communication and negotiation skills. Strong attention to detail and organisational abilities. Ability to work to targets and manage competing priorities. Proficiency in Microsoft Excel and finance/accounting systems. Desirable Experience using ERP systems such as SAP, Oracle, Dynamics, NetSuite, or Sage. Understanding of UK credit legislation and debt recovery processes. AAT qualification or studying towards a finance qualification. Personal Attributes Professional and confident approach. Strong customer service mindset. Resilient and persistent when dealing with difficult collections. Analytical and solution-focused. Team player with the ability to work independently. Key Performance Indicators (KPIs) Debtor days (DSO) reduction. Percentage of overdue debt collected. Reduction in bad debt write-offs. Cash collection targets achieved. Accuracy of customer account records. Resolution time for customer queries and disputes.