Transport Enforcement and Investigations Officer

Job title: Transport Enforcement and Investigations Officer
Salary: £44,456.00 + Shift Allowance
Grade:  TEIO
Contract type: TfL
Reference: 4872
Team: Investigations Team
Contract details: Permanent
Location: Palestra/ Field

Working Pattern

This is a frontline operational role and is not suitable for hybrid working.

You'll work a rotating shift pattern that includes early starts, late finishes, weekends and bank holidays. The role is based at Palestra House but requires regular travel and deployment across the TfL network.

Application closing date: 10th July at 23.59

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

About the Role

As aTransport Enforcement and Investigations Officer, you will play a key role in protecting the integrity of London's transport network and the taxi and private hire industry. You will help ensure a safe, secure, and fair environment for customers, drivers, operators, and colleagues through a combination of investigative, intelligence, and enforcement activities.

This is a varied and rewarding role where no two days are the same. You will investigate fare evasion, fraud, taxi and private hire licensing offences, and other transport-related offences. Through effective intelligence gathering, evidence collection, interviewing, and case management, you will contribute to successful enforcement outcomes and help maintain public confidence in transport services.

Working independently and collaboratively with colleagues, police services, local authorities, licensed operators, and other stakeholders, you will use your professional judgement and investigative skills to identify non-compliance, reduce offending, and support public safety.

What You'll Be Doing

• Investigating fare evasion, fraud, and transport-related offences.
• Investigating taxi and private hire licensing offences and non-compliance.
• Identifying persistent and high-risk offenders.
• Gathering, assessing, and analysing intelligence and evidence.
• Conducting interviews with witnesses, customers, drivers, operators, and suspected offenders.
• Preparing professional investigation reports and case files.
• Supporting enforcement operations across the transport, taxi, and private hire networks.
• Working collaboratively with police and other enforcement partners.
• Presenting evidence and supporting legal proceedings where required.
• Maintaining accurate records and ensuring compliance with relevant legislation, policies, and procedures.

What You'll Bring

Communication and Influence

You'll be a confident communicator who can build rapport, gather information effectively, challenge appropriately, and present evidence clearly and professionally.

Critical Thinking and Attention to Detail

You'll be able to assess information, identify trends and patterns, evaluate evidence, and make sound decisions based on the facts.

Resilience and Professional Judgement

You'll remain calm and professional when handling challenging situations, conflict, and difficult conversations while exercising sound judgement.

Teamwork and Collaboration

You'll build positive working relationships with colleagues, policing partners, licensing authorities, and external stakeholders to achieve successful outcomes.

Who We're Looking For

We welcome applications from candidates with experience in:

• Police and Law Enforcement
• Taxi and Private Hire Enforcement
• Border Force
• Prison Service
• Military
• Security
• Investigations
• Compliance and Regulatory Enforcement
• Licensing and Public Protection
• Customer-facing operational roles involving conflict management and decision-making

Why Join Us?

This is an exciting opportunity to develop specialist investigative and enforcement skills while helping to protect one of the world's largest transport networks and a world-renowned taxi and private hire industry.

You'll receive comprehensive training, work alongside experienced professionals, and play a key role in protecting public safety, supporting compliance, and maintaining the high standards expected across London's transport services.

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